FAQ
Everything we get asked, answered.
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01 · Brewing
12 to 18 hours of cold steeping. Set it before bed, drink in the morning.
No. All you need is a glass jar (or the included bottle), and cold water. No electricity, no machines.
1:8 by weight. 25g coffee to 200ml cold water per bottle. It's written on every pack.
02 · Shipping
Cairo + Alexandria: 2 working days. Rest of Egypt: 3-5 days. Full details on the shipping page.
EGP 60 flat across Egypt. Free over EGP 1,000.
Yes. Cash on delivery is available everywhere in Egypt. No deposit.
03 · Subscriptions
Yes, anytime from your account. No fees, no questions.
Yes. Skip, swap, cancel — all available in your account dashboard.
04 · Returns + guarantee
30-day money-back guarantee on every product. Even opened coffee packs. We pay return shipping.
WhatsApp Mo with a photo within 24 hours. We reship or refund — same day.
05 · Gifts
Yes. Every kit ships in a cream presentation box, with a free hand-written note.
Yes — EGP 200 to 1,500, delivered via email on a date you choose.
06 · Wholesale
Yes. See our wholesale page for monthly packages, or WhatsApp us directly.